Our Vision

• Our question-answering technology is faster and more accurate than our competitors
• Customers and prospects consistently rate Conveyor as the #1 leader in generative AI for security reviews
• We hit our revenue goals through customer acquisition and lifecycle campaigns, and product launches

OUR VALUES

Ask why
‍Is the juice worth the squeeze? Our team is curious and thoughtful, and seeks to understand before acting.  We always ask why before launching into action. Assumptions are always questioned and differences petitioned in order to discover gaps in our plans.

Done is better than perfect
‍We have a get-stuff-done attitude and high tolerance for ambiguity. Our team sets goals that inspire us to act in the spirit of learning, reflects on results, and gathers data on what to try next. We are fearless in the face of failure and embrace the riskiness that comes with new experiments.

Be hard on problems, not people
Questions, concerns, and opinions of our coworkers matter to us. We practice giving effective feedback on a daily basis, with the intent of helping others be more successful. Conveyorites don’t attribute mistakes or unexpected outcomes to human error, but rather see them as a starting point for an inquiry.  We know that as a team it is possible to resolve difficult issues in a supportive way.

OUR fundamentals

1. Focus on (Business) Outcomes: We reward and celebrate effort and results that move the business forward.  Set high goals, use metrics to track progress, and hold yourself accountable for achieving meaningful business results. Be ruthless about prioritizing work that drives customer and company success. When evaluating activities, ask "How does this contribute to our business objectives and customer value?"

2. Research and Decide with Purpose: Make smart decisions quickly by following the OODA loop (Observe, Orient, Decide, Act) to drive results. Research first, then ask. Gather key information, evaluate options against business impact, make a clear decision, and take action. Before diving deep, ask "Is the juice worth the squeeze?" Quick, thoughtful decisions enable faster learning and better outcomes.

3. Learn in Public: Our culture thrives on group learning, especially as a distributed team. Share your journey openly - successes, failures, and everything in between - in public channels rather than DMs. Don't just share the wins; your setbacks and challenges are equally valuable learning opportunities for the team. Document and share your learnings, reflect openly on outcomes, and contribute to our collective knowledge. Remember that vulnerability in sharing failures builds trust and helps everyone grow faster.

4. Practice Craftsmanship, Details Matter: From the spelling and pronunciation of a customer's name to how a complex integration runs in our software, details matter. Be a fanatic about accuracy and precision in everything you do. Don't hesitate to discuss important details with customers - they notice and appreciate this level of care.

5. Ask "Why?": Challenge assumptions and seek deeper understanding to drive better decisions. Don't just accept "that's how we've always done it" - dig into root causes, question processes, and explore alternatives. Asking thoughtful "why" questions leads to innovation and better outcomes for our customers.

6. Get Clear on Expectations: Document and share project goals, roles, responsibilities, and next steps. Leverage project management frameworks such as PALOs and RACIs to ensure everyone understands their deliverables and timelines. Don't assume—speak up if you're unclear about what's needed or expected. When leading work, make your expectations explicit and check for understanding.

7. Master Organization and Follow-Through: Strong execution requires managing multiple commitments effectively. Use a reliable system to track, prioritize, and follow through on tasks and responsibilities. Make your work discoverable and documented so others can find and build upon it. No matter how talented you are, success at Conveyor requires excellent organizational skills.

8. Don't Walk Past the Trash: Build a sense of pride and high standards in our work. If you see something that needs attention, own it - don't assume someone else will handle it. There's no such thing as "not my job" on a small team. The standard you walk past is the standard you accept. Give feedback promptly and fix issues when you spot them.

9. Honor Commitments: Do what you say you'll do, when you say you'll do it. Share obstacles early, propose solutions, and ask questions/ for help when needed. Plan for the unexpected, and if you might miss a commitment, communicate quickly with a new plan.

10. Listen and Connect with Care: Practice empathy and curiosity in every interaction by being fully present. Give others your complete attention - Read prep docs, show up ready to contribute, engage actively in discussions- don’t multitask in meetings. Focus on understanding others' perspectives before advancing your own. Show genuine interest in what makes each person unique - they're individuals, not transactions. Demonstrate through your engaged presence that you value their thoughts and experiences.

11. Embrace Hard Problems with Resilience: Startups succeed by solving difficult challenges others won't tackle. Stay optimistic and persistent through obstacles - each solution builds our competitive advantage. Don't shy away from hard problems or play it safe. Remember "two drops in the bucket" - sustained effort on tough challenges is how we win.

12. Make Time to Celebrate: Intentionally celebrate both big wins and small milestones for our team and customers. Schedule time for meaningful recognition - it shouldn't be an afterthought. Share appreciative feedback generously and specifically, helping others see the impact of their work.

13. Deliver Legendary Customer Experience: Make every interaction memorable through rapid, thoughtful engagement. Acknowledge quickly - even if just to say "we're on it" - while setting clear expectations about resolution time. Strive to exceed expectations in every aspect of our work, from product quality to support interactions. Remember that delighting customers sometimes means being honest about what we can and cannot deliver.

14. Check Ego at the Door: Put team success ahead of personal recognition. Stay humble and hungry - there's always more to learn and improve. Don't worry about who gets credit or take constructive feedback personally. Base decisions on what advances our mission, not what makes you look good. Remember that individual brilliance only matters if it makes the team stronger.

15. Address Challenges Constructively: Be hard on problems, not people. Start with positive intent - believe others are doing their best. Make clear, specific requests and raise issues promptly with those involved. When problems arise, focus on solutions rather than blame. If frustrated, pause and lead with curiosity: "help me understand" is more productive than anger. Remember that most issues stem from misalignment, not bad intentions.

¹ Indeed, all the details are here for everyone on the internet to see!